Delivery Information

Orders are usually delivered within 5 to 7 working days (excluding bank holidays) or around 72 hours after dispatch from our warehouse to the UK only. We do deliver to Northern Ireland, Scottish Highlands and Islands, Isle of Man and outlying areas, but due to their geographical locations, fees may vary (see table below) and deliveries to these locations may take a little longer.

If any of the products you have ordered are temporarily out of stock (due to demand) then some of your order may be delivered separately.

Live Food products will be sent separately from our breeder and orders place before 10am Mon-Fri will be despatched via Royal Mail the same day on a next day service. Orders placed after 10am will be despatched the following day. Our breeder will not ship Live Foods on the working day prior to a bank holiday or national holiday to prevent the live food being in transit any longer than necessary to ensure that they are delivered in great condition.

For zones A and B, all orders weighing 12.5kg and above or are over £25.00 (excluding postage) will be delivered FREE OF CHARGE; all orders under 12.5kg or total less than £25.00 will have a £3.95 postage charge applied. Out of areas variable rates apply. Please see zones C-D in the table below for postal charges to these delivery zones.

We are delighted to now offer an Express Service meaning that you receive your goods within 2 to 3 working days. For a small additional fee, we will ensure your goods are despatched within 24 hours excluding weekends and delivered on a 24 hour delivery service. Take advantage of the express service be selecting the option at checkout. Unfortunately this service is not currently available for zones C-D.

If for any reason part of your order is unavailable within the delivery timescales, we will ship all those items available and send the unavailable item as soon as possible.

Zone

Postcode

Under 1.8kg

Under 12.5kg or £25

Over 12.5kg or £25 up to 28kg

Additional rate for deliveries over 28kg

A - B

All mainland UK postcodes apart from those out of areas postcodes shown below.

£2.95

£3.95

FREE

FREE

A - B

Express 2 - 3 working days delivery to UK postcodes apart from postcodes shown below.

£3.95

£5.95

£2.95

£2.95 + £1 per 25kg

C - D

AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV32, IV36-IV49, IV51-56, IV63, KA27-KA28, KW1-KW17, PA20-38, PA41- PA49, PA60-PA78, PH4-PH44, PH49-PH50, PO30- PO41, TR21-TR25, BT, HS, IM, JE, GY, ZE

£2.95

£6.95

£3.95

£3.95 + £3.50 per 25kg



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