Contact Us

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Query Type

Please note that in order to get orders out in time for next day delivery, the cancellation window is quite narrow.

If possible and you are contacting us Monday to Friday 8:30am to 5pm, please call us on 01772 440 242 as soon as possible.

We cannot amend an order once it has been placed, but if you contact us fast enough we may be able to cancel it for you.

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If you are contacting us about a damaged item or parcel, please send a photo of the issue. This helps us solve the query faster. You can can up to 3 images (max 5mb).

Before submitting a request, please check our Frequently Asked Questions.

Solutions include: Welcome Discount, Voucher Codes, Deliveries and more.

For technical queries - please use the email address below and include; a screenshot, name of the device used (e.g. iPhone 11), name of the browser used (e.g. Chrome), as much as you can tell us about the problem. If you saw a red error message, please let us know what it said.

For damaged goods - if your order arrived damaged, please use the email address below to send us a photo of the packing slip and any damaged items. If the box it was delivered in was damaged, please include photos of the damaged box if you can.

For delivery queries - all delivery time frames are in working days (Monday to Friday), the first day being the day after you placed your order. For queries chasing deliveries, please wait until after the final day.

For order queries - please include your order number when contacting us.

The more information you can provide us upfront, the faster we'll be able to resolve your query. Thank you.

Contact Details

Address:
Unit 1 Industrial, Millennium City Park,
Millennium Road,
Preston,
Lancashire,
PR2 5BL

Phone Number:
01772440242

Email Address:
[email protected]