Delivery Information

DPD Shipping Options

We now offer shipping via DPD. We've done this to provide you with more control over how you want your items delivered. Options include; specify which neighbours to deliver to if you're out (and which ones to avoid!), specify a leave safe location, redirect your parcel to a participating local store, take a photo of your house to help the driver identify it, take a photo of where you'd like the driver to leave your parcel (leave safe). To do this, you'll need to download the DPD app from your phones app store (Google Play Store or Apple App Store).

Downloading the app is optional. DPD will also email you the day before your delivery and also on the day to confirm your delivery slot. These emails will contain a link for you to adjust your delivery on their website - for example to deliver to a neighbour (you'll need to download the app to say which ones to avoid).

Please note that you can download the app at any time to set your default preferences. To specify different preferences for an order you've just placed with us, you'll need to wait until your order has been packed and sent on to DPD before it shows up in their system.

Click here for a guide on how to use the app and specify delivery instructions

Option 1: Set your default delivery preferences

You can setup your default delivery options in the DPD app. After that, the driver will follow your instructions each time they deliver. Please note this only applies to DPD orders and it will apply to anything they deliver to you.

 

Option 2: Deliver to and avoid certain neighbours

You can select which neighbours you would prefer the driver try and leave your parcel and which neighbours the driver should avoid

 

Option 3: Leave safe options (with photos)

Select a place where the driver can safely leave your parcel, plus take a photo of your safe place to help them find it

 

Option 4: Redirect to a pickup shop

Redirect your parcel to a participating local shop where you can pick it up later. You'll find a list of local shops that participate in this scheme in the app. Only shops in the app are eligible.

 

Option 5: Setup instructions for each delivery attempt

Specify what the driver should do on the first, second and other delivery attempts

 

Review your options

Review your options and save your preferences. Once you setup your default delivery options, you won't have to do it again.

 

Remember that to do this, you'll need to download the DPD app from your app store (Google Play Store or Apple App Store). These options only apply to deliveries from DPD and will apply to any company that uses DPD (from us and other companies that use DPD).

 

 

Signed For/Leave Safe

DPD will always knock and try to deliver your parcel directly to you but if you are going to be out then please provide some leave safe instructions that they will follow. Download the DPD App or click on the DPD shipment confirmation emails and you will be able to track your parcel to your door. It also allows you to provide detailed delivery instructions that they will follow on future orders such as providing details of a leave safe place for parcels to be left if your out, you can even provide a picture so they can't get it wrong, select neighbour you are happy to receive your parcel and those you want to avoid.

 

Express Delivery Option

We offer Express delivery for just 99p. If you place your order before 2pm, you will receive your order within 1 to 2 working days (not currently available for zones C-D). Please see the table below for details on eligibility and areas covered.

 

Orders Weighing 12.5kg and Above

For zones A and B, all orders weighing 12.5kg and above or are over £25.00 (excluding postage) will be delivered FREE OF CHARGE. These orders will be delivered within 3 to 5 working days.

 

Orders Weighing Under 12.5kg

For zones A and B, all orders under 12.5kg or total less than £25.00 will have a £3.99 postage charge applied. These orders will be delivered within 3 to 5 working days.

 

Item Availability

If for any reason part of your order is unavailable within the delivery timescales, we will ship all those items available and send the unavailable item as soon as possible.

 

International Deliveries

We don't currently offer international shipping.

 

NI, Highlands, Isle of Man

We do deliver to Northern Ireland, Scottish Highlands and Islands, Isle of Man and outlying areas, but due to their geographical locations, fees may vary (please see zones C-G in the table below).

 

Zone

Postcode

Under 2kg

Under 12.5kg or £25

Over 12.5kg or £25 up to 28kg

Additional rate for deliveries over 28kg

A - B

Standard Delivery to all mainland UK postcodes apart from those out of areas postcodes shown below.

£2.99

£3.99

FREE

FREE

A - B

Express next working day delivery to UK postcodes apart from postcodes shown below.

£3.99

£4.99

£0.99

£0.99

C

AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50

£2.99

£9.99

£3.99

£3.99 + £2.50 per 25kg

D

HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60 - 78, PH42-44, ZE1-3

£2.99

£9.99

£3.99

£3.99 + £2.50 per 25kg

E

BT

£2.99

£16.99

£10.99

£10.99 + £10.50 per 25kg

F

JE,GY

£2.99

£21.99

£15.99

£15.99 + £15.50 per 25kg

G

IM

£2.99

£14.99

£8.99

£8.99 + £8.50 per 25kg

 

Please see our Terms and Conditions for more information.

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