Icon
Icon
Icon

Delivery Information

Delivery is FREE on all orders weighing over 12.55kg, or more than £25.

Please continue reading for terms and conditions and information on any additional charges. Jump to section:

Good To Know

  • 1-2 Days Delivery - If you order before 2pm and upgrade to 1-2 working days delivery, your order will be shipped the same day. So if you order at 1pm on Monday, you can expect to receive your order on Tuesday or Wednesday. If you order after 2pm on Monday, you can expect to receive your order on Wednesday or Thursday. Please note we may remove express shipping temporarily in certain busy periods.
  • Delivery Speed - Deliveries are made during working days (Monday - Friday). Weekends do not count in the delivery timeframes. We do not currently offer the option for weekend deliveries.
  • Signed For/Leave Safe - Both Hermes and DPD offer Signed For and Leave Safe options, however as they are different couriers, the features of these services do vary. Please see either Hermes shipping information or DPD shipping information below for further details.
  • Out of Areas Deliveries - Additional charges may apply to out of areas postcodes due to the additional costs of shipping to these areas (e.g. Northern Ireland, Scottish Highlands, Channel Islands, Isle of Man). See the bottom of this page for further information.
  • Item Availability - If for any reason part of your order is unavailable within the delivery timescales, we will ship all available items and send the unavailable item as soon as possible.
  • Package Weights - Our boxes are shipped in weights of up to 30kg. If you are unable to carry this much, please ask a neighbour or family member for help, or consider opening the box and taking the items out one at a time to move.
  • Delivery Notifications - The delivery company will email you the day before your parcel is sent out to let you know. They may offer options in the email to have your order redelivered, delivered to a neighbour and more options (depending on the courier and the delivery method you have chosen).

 

Free Delivery Options

We use DPD, Hermes and Royal Mail for our deliveries. Read on for information on how to get free delivery, delivery options, delivery timeframes and out of areas charges.

UK Mainland Delivery Charges
Under 12.55kg or £25 Delivery in 3-5 working days from £2.99
Upgrade to 1-2 working days from an extra £1
Over 12.55kg or £25 Delivery in 3-5 working days - FREE
Upgrade to 1-2 working days from an extra £0.99

Please note we may add or remove delivery options in order for us to be able to provide the quality service our customers expect from us. As a result, in extremely busy periods, we may extend our delivery timeframes, remove express delivery, or both in order to meet demand. This will be clearly marked in the checkout.

 

Couriers Used

We use the following couriers for our shipping. These are automatically presented to you at the time of checking out based on your spend and the weight of the items in your basket. If you have a favourite courier from the ones we work with, you may wish to make sure your order falls within that threshold.

Courier Options
Under 14kg Will be delivered by Hermes
Over 14kg Will be delivered by DPD

For items under 1.8kg shipping and shipping to out of areas postcodes, we use Royal Mail.

 

Hermes Delivery Options

For orders under 14kg in weight, we use Hermes.

Leave Safe Delivery Option - Select 'Leave Safe' if you think you won't be in when the parcel arrives. You can provide instructions at the time of checking out, or when Hermes email you to confirm the day of your delivery (look for the link in their email). You can also download the Hermes app from your app store for greater control over your delivery. Leave safe instructions will be passed onto the driver who will leave it at the noinated safe place at their discretion. By nominating a safe place, you accept responsibility for the parcel once it is left at your property.

Signed For Delivery Option - The driver will attempt to hand you the parcel. If you aren't in, you can provide instructions via the links in the delivery confirmation email Hermes will send you. You can also provide instructions via the Hermes app.

You can download the Hermes app from Google Play or the Apple App Store.

 

DPD Delivery Options

For orders over 14kg in weight, we use DPD. We've done this to provide you with more control over how you want your items delivered.

Leave Safe Delivery Option - Select 'Leave Safe' if you think you won't be in when the parcel arrives. You must provide instructions when DPD email you with your delivery confirmation, which is sent to you both the day before and in the morning on the day of delivery. If you do not provide leave safe instructions, then the driver will leave your parcel at their discretion. By nominating a safe place, you accept responsibility for the parcel once it is left at your property.

Signed For Delivery Option - The driver will attempt to hand you the parcel. If you aren't in, you can provide instructions via the links in the delivery confirmation email DPD will send you both the day before your delivery and on the morning of your delivery. You can also provide instructions via the DPD app.

The DPD App
If you choose to use the DPD app, you'll have greater control over your delivery options. Download the app to be able to: specify which neighbours to deliver to if you're out (and which ones to avoid!), specify a leave safe location, redirect your parcel to a participating local store, take a photo of your house to help the driver identify it, take a photo of where you'd like the driver to leave your parcel (leave safe). You'll can download the DPD app from your phone or tablets app store (Google Play Store or Apple App Store).

Downloading the app is optional. DPD will also email you the day before your delivery and also on the day to confirm your delivery slot. These emails will contain a link for you to adjust your delivery on their website - for example to deliver to a neighbour (you'll need to download the app to say which ones to avoid).

Please note that you can download the app at any time to set your default preferences. To specify different preferences for an order you've just placed with us, you'll need to wait until your order has been packed and sent on to DPD before it shows up in their system.

Please check your delivery settings prior to making an order, as DPD may default to your last chosen safe place.

Click here for a guide on how to use the app and specify delivery instructions

Option 1: Set your default delivery preferences

You can setup your default delivery options in the DPD app. After that, the driver will follow your instructions each time they deliver. Please note this only applies to DPD orders and it will apply to anything they deliver to you.

 

Option 2: Deliver to and avoid certain neighbours

You can select which neighbours you would prefer the driver try and leave your parcel and which neighbours the driver should avoid

 

Option 3: Leave safe options (with photos)

Select a place where the driver can safely leave your parcel, plus take a photo of your safe place to help them find it

 

Option 4: Redirect to a pickup shop

Redirect your parcel to a participating local shop where you can pick it up later. You'll find a list of local shops that participate in this scheme in the app. Only shops in the app are eligible.

 

Option 5: Setup instructions for each delivery attempt

Specify what the driver should do on the first, second and other delivery attempts

 

Review your options

Review your options and save your preferences. Once you setup your default delivery options, you won't have to do it again.

 

Remember that to do this, you'll need to download the DPD app from your app store (Google Play Store or Apple App Store). These options only apply to deliveries from DPD and will apply to any company that uses DPD (from us and other companies that use DPD).

 

 

Full Delivery Charges (Including Out of Areas)

Postcode Under 2kg Under 12.5kg
or £25
Over 12.5kg
or £25 (up to 28kg)
Surcharge for every 25kg over 28kg
(See Explanation Below)*
Mainland UK using 3-5 working days delivery option £2.99 £3.99 FREE FREE
Mainland UK using 1-2 working days delivery option £3.99 £4.99 £0.99 £0.99
AB36-38, AB55-56
FK17-21
IV1-39, IV52-54, IV63
KW1-14
PA21-40
PH19-26, PH30-41, PH49-50
£2.99 £9.99 £3.99 £3.99 + £2.50 per 25kg
HS1-9
IV40-51, IV55-56
KA27-28
KW15-17
PA20, PA41-49, PA60 - 78
PH42-44
ZE1-3
£2.99 £9.99 £3.99 £3.99 + £2.50 per 25kg
BT £2.99 £12.99 £7.99 £7.99 + £5.00 per 25kg
JE, GY, TR21-25 £2.99 £21.99 £15.99 £15.99 + £15.50 per 25kg
IM £2.99 £14.99 £8.99 £8.99 + £8.50 per 25kg

*For each additional 25kg over 28kg, this charge will apply. See example below.

 

International Deliveries

We offer shipping to the UK and Ireland. If you are interested in shopping with us and you aren't in one of the countries we currently operate in, please let us know and we'll look into it.

Prices for shipping to each country are as follows:

Country Under 12.5kg or £25 Over 12.5kg or £25 Surcharge for every 25kg over 28kg
(See Explanation Below)*
Ireland £9.99 £6.99 £6.00

*For each additional 25kg over 28kg, this charge will apply. See the heavy orders example below for information on how this works.

 

Heavy Orders (Orders Over 28kg)

If your order goes over 28kg, then the charges outlined in the right hand columns in the delivery tables above will apply.

If you are unsure, the easiest way to calculate this is to add your items to your cart and take a look at the charge in the checkout.

Please be careful when handling heavy orders as the delivery company will not help you to move it where you want it to be. If you are unable to lift heavy boxes, consider asking a neighbour, friend or family member for help, or take the items out of the boxes one at a time.

 

This page covers the delivery information in detail. Please see our Terms and Conditions for more information on use of this site and our services.