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You can continue to use Internet Explorer to access our website, however we recommend using a more modern web browser such as Edge, Chrome or Firefox to get the best experience on our website.
This is because Microsoft will soon be dropping support for Internet Explorer, after which the browser will no longer receive security updates. So to protect our customers from cyber crime, we will be ending support in the future.
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Our website uses the latest technologies to keep our customers data safe and to protect you from cyber crime, which means we can no longer support your web browser due to its age.
Please visit our website from a more modern web browser such as Google Chrome.
Customer Care Team
Garden Wildlife Direct
Unit 1 Industrial
Millennium City Park
Telephone: 01772 440242
Email: [email protected]
Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.
We collect information from visitors to this website via the following:
• Through the use of online forms;
• Through email hyperlinks
• We collect additional information about your visit to our website. Please see the cookies section of this policy for more details.
Use of personal information
We process personal information collected via this website for the purposes of:
• Providing and personalising our services;
• Dealing with your enquiries and requests;
• Providing you with information about our products and services;
• Administering orders and accounts relating to our suppliers or customers;
• Administering membership records;
• Maintaining information as a reference tool or general resource;
• Carrying out market research campaigns;
• Selling, renting or swapping personal data;
• Crime prevention and prosecution of offenders.
Please note that your information may be used to send you details of those products or services that we offer that we have identified as likely to be of interest to you. If you indicated any preferences when providing us with your data, we will use these to determine what information we provide you with.
If at any point you would like to opt-out of receiving emails from us, please use the unsubscribe links at the bottom of the emails we send.
To unsubscribe from any other form of communication (e.g. post), please contact the Customer Care Team at [email protected]. Alternatively you may wish to write to us at Garden Wildlife Direct, Unit 1 Industrial, Millennium City Park, Millennium Road, Preston, Lancashire, PR2 5BL.
From time to time we would like to be able to pass your information to carefully selected third parties that offer products or services that we have identified as likely to be of interest to you.
We use Google Analytics on our website. We do not see your personal data through this tool. Instead we use it to track anonymous usage of our website to help us adapt and improve our services.
At certain times of the year, we may use remarketing and other marketing tools on our website and use these to advertise to visitors of our website externally (e.g. through adverts on other websites). We do not see your personal data or know who you are with these tools.
By entering into an agreement with us when you placed an order, entered a competition or prize draw run by us or on our behalf you have consented to this use of your data. For example we may use your name and details to contact you, or we might use the photos we collect in our advertising.
You may ask us at any point not to share your information with third parties for this purpose, by contacting the Customer Care Team at [email protected]. Alternatively you may wish to write to us at Garden Wildlife Direct, Unit 1 Industrial, Millennium City Park, Millennium Road, Preston, Lancashire, PR2 5BL.
We will only disclose data to:
• Other companies within our Group of companies (The Garden and Home Trading Company);
• Business partners;
• Suppliers we engage to process data on our behalf;
• Government bodies and law enforcement agencies;
• Successors in title to our business.
Subject access requests
You have the right to see what personal data we hold about you. To obtain a copy of the personal information we hold about you, please write to us at the Customer Care Team at [email protected]. Alternatively you may wish to write to us at Garden Wildlife Direct, Unit 1 Industrial, Millennium City Park, Millennium Road, Preston, Lancashire, PR2 5BL. Please note that we reserve the right to charge a fee of up to £10 for any such request.
Given that the Internet is a global environment, using it to collect and process personal data necessarily involves the transmission of data on an international basis. This means for instance that data you pass to us may be processed outside the European Economic Area, although the data will always be held securely and in line with the requirements of UK data protection legislation. By communicating electronically with us, you acknowledge and agree to our processing of personal data in this way.
A cookie is a small piece of information sent by a web server to a web browser, which enables the server to collect information from the browser. Find out more about cookies on www.allaboutcookies.org.
Most browsers will allow you to turn off cookies. If you want to know how to do this please look at the menu on your browser, or look at the instruction on www.allaboutcookies.org. Please note however that turning off cookies will restrict your use of our website.