Icon
Icon
Icon

Terms & Conditions

Your Order

- All products are subject to availability.

- We accept payment by most major credit and debit cards. Payment will be taken from your account at the time of ordering.

- All credit/debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

- We reserve the right to cancel any order and refund monies paid via the payment used. If you payment method is no longer valid then we will contact you and make alternative arrangements.

- Your statutory rights are not affected.

- Orders containing 5kg bags may be delyed as these products are packed at the point of purchase due to volumes and to ensure freshness. At peak times your order may be delayed up to an extra day.

Deliveries

- Your order will be carefully packed and despatched by either courier or first class post to any UK address. Please allow up to five working days for orders to be delivered from time of ordering.

- Unfortunately, we are unable to deliver to PO Box numbers.

- We suggest that you obtain the full UK postal address before ordering. However, we cannot accept responsibility on the rare occasions, if your order is not delivered by Royal Mail or our courier service.

- We cannot be held liable for incorrectly provided recipient's addresses.

- Please see our delivery information page for up to date information on our delivery options.

 

Competitions

We run competitions on our social media channels and through our emails periodically. The below terms and conditions set out your rights when you participate:

- All prizes are as stated, non-transferable and have no cash value.

- If you send us your photos for any reason (not just competitions), you agree that we may use these in our marketing materials. Where appropriate and at our discretion, we will give credit to the photographer.

- Winners have 30 days to claim their prize from when we first attempt contact. We will do our utmost to contact the winners using the details provided.

- While we do not anticipate needing to, we reserve the right to alter the prize at any time.

- The closing date is stated on each competition. Any entries received after that date will not count.

- No purchase is necessary (unless stated otherwise - .e.g place an order for your chance to win).

- Competitions are open to UK residents only aged 18 or over.

- Prizes are shipped out as quickly as possible, but may take up to 28 days to arrive..

- By entering any of our competitions, you agree to the storing of your information inline with the competition and that we may use your details to contact you should you win. Where stated we may also use your details for marketing purposes.

 

Discounts and Promotional Offers

- All discounts are as specified in the marketing material associated with them.

- Offers/discounts/voucher codes cannot be added to an order after you have placed it. Please make sure you have entered any discount codes before you place an order.

- If you successfully add a discount voucher to your order, then alter your order, you may lose your code. i.e. if your amended order no longer qualifies for the discount. Please make sure you double check BEFORE placing your order

- Promotional offers/discount codes cannot be used in conjunction with any other offer unless specified otherwise on the marketing material. If you have multiple discount codes, it is up to you which one you want to use.

- We reserve the right to withdraw any offer at any time, although we will try and avoid this

- We reserve the right to alter the discount or gift at any time. Again we will try and avoid this if we can.

- All discount codes are single use unless we specifically specify a quantity.

- The welcome offer is limited to one per customer/household. You must log in or create an account to use this offer. The welcome discount cannot be used on sale items or during certain sales (e.g. black friday).

- We reserve the right to prevent certain offers from being used alongside other offers. For example discount codes cannot be used with refer a friend of reward points.

- We reserve the right to cancel any order found to be abusing our vouchers. i.e. using discount vouchers to get more than intended off the purchase price. Whilst we do everything we can to avoid this, we do reserve this right to protect our business.

- All offers have a specified time frame on them. We cannot accept offer codes after the expiration time - even just a few minutes past.

- Many 3rd party websites (i.e. not found on the Garden Wildlife Direct website or in our marketing materials such as social media and our emails) claim to offer discounts. Only discounts offered through our official marketing materials can be used on our website.

 

Email Offers

- Offers, gifts and discounts cannot be added to any order after the order has already been placed.

- Please follow the instructions in the email to get the specified offer.

- Certain offers may require you to take a secondary action to add your item. For example manually add the item via a popup after entering a discount code.

- When we advertise an offer with a specific weight, multiples or bundles are not included. For example if we offer a discount on a 12.55kg bag, the 25kg (2x 12.55kg) bundle is not included unless specifically stated.

- All of our email offers include the dates and details for the offer. These are final.

- We do our absolute best to make sure that our emails go out with the correct information. If something slips through the net (for example an incorrect price), we will send out a follow up email to correct the price as soon as we can. Unfortunately we cannot honour any mistakes as these would be at the detriment of the business.

 

Refer a Friend

- 100 reward points - equivelant to £5 will be awarded to both the referrer and referee (i.e. you and your friend).

- Your friend must register an account using the email address you sent the referral email to.

- To receive your refer a friend bonus, you must have spent over £30 with us AND your friend must spend over £30 with us after signing up via your referral link.

- Your friend must spend a minimum of £30 in total with us in a single transaction for you and your friend to earn the £5 referral bonus.

- If using a discount code, your order must still be over the £30 threshold (if you use a voucher and this takes your order to under £30, it will not count. The total you pay must be over £30.).

- Once your friend has spent £30, your reward points will be deposited in your account after they have received their order (after they've taken delivery).

- You can apply your discount to a maximum of 50% of your order. e.g. if you have £10 earned through the refer a friend scheme and spend £15 with us, you'll only be able to apply £7.50 worth of points to your order. The other £2.50 can be applied to your next order. As long as you spend over £20, you can use the full amount.

- A bonus will not be awarded for accounts with the same postal address as your own.

- You cannot refer existing customers.

- We reserve the right to take action to recover goods that have been dispatched by us following any abuse of any of our discount/reward schemes and/or to adjust your account with us accordingly.

- Refer a Friend discounts cannot be used in conjunction with any other offer or discount code.

- The below 'Reward Points' terms apply to reward points earned via our refer a friend scheme.

- We reserve the right to refuse or revoke a bonus. For example if a customer is found to have breached these terms in any way or in a way not listed here that we deem inappropriate.

- We reserve the right to withhold, change or withdraw our refer a friend scheme at any time.

 

Reward Points

- The reward points scheme started on the 18 July 2018 - no purchases prior to this date will accrue reward points.

- Points earned will expire 1 year after they have been earned - we will send you an email 30 days before to remind you of any impending expiry.

- There is NO cash alternative. The points do not, at any time become equivalent to cash.

- Discounts cannot be redeemed retrospectively after you have made a purchase - please ensure you are logged in to your account in order to redeem your points at the checkout.

- We reserve the right to prevent certain offers and discount codes being used alongside reward points.

- We reserve the right to amend the terms and conditions, including withdrawal of this scheme at any time without notice or recompense.

- We reserve the right to remove items on promotion, in a sale or discounted from the Reward Points scheme.