Terms & Conditions

Your Order

- All products are subject to availability.

- We endeavor to get the weights for our products as close as possible but there can sometimes be a small variance (particularly with products such as fat balls where one ball can make quite a bit of difference).

- Fat balls are sold by weight, with approximate numbers for your convenience. As such, the number may be slightly more or less than the advertised number.

- We accept payment by most major credit and debit cards, as well as via PayPal. Payment will be taken from your account at the time of ordering.

- All credit/debit card payments are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

- We reserve the right to cancel any order and refund monies paid via the payment used. If you payment method is no longer valid then we will contact you and make alternative arrangements.

- Your statutory rights are not affected.

- Should your order be delayed for any reason, we will do our best to contact you as soon as we become aware.

- Orders cannot be amended after you have paid. Including but not limited to; adding to your order, or adding discount codes or reward points afterwards.

 

Deliveries

- Your order will be carefully packed and despatched within the timeframe specified on your order confirmation.

- All delivery times refer to working days. This does not include weekends or bank holidays.

- Unfortunately, we are unable to deliver to PO Box numbers.

- It is your responsibility to make sure your address and post code is correct at the time of ordering. If your items are delivered to an incorrect address due to you incorrectly entering your address, we can arrange for the items to be collected and re-delivered at a small cost to you.

- We cannot be held liable for incorrectly provided recipient's details.

- Any delivery offers (such as 'Free Express') exclude heavy orders and made to order products (e.g. stone bird baths).

- Please see our delivery information page for up to date information on our delivery options.

 

Competitions

We run competitions on our social media channels and through our emails periodically. The below terms and conditions set out your rights when you participate:

- All prizes are as stated, non-transferable, cannot be exchanged and have no cash value.

- If you send us your photos for any reason (not just competitions), you agree that we may use these in our marketing materials. Where appropriate and at our discretion, we will give credit to the photographer.

- Winners have 30 days to claim their prize from when we first attempt contact. We will do our utmost to contact the winners using the details provided.

- While we do not anticipate needing to, we reserve the right to alter or withdraw the prize at any time.

- The closing date is stated on each competition. Any entries received after that date will not count.

- No purchase is necessary (unless stated otherwise - e.g. place an order for your chance to win).

- Competitions are open to UK residents only aged 18 or over.

- Prizes are shipped out as quickly as possible, but may take up to 28 days to arrive.

- By entering any of our competitions, you agree to the storing of your information inline with the competition and that we may use your details to contact you should you win. Where stated we may also use your details for marketing purposes.

- Unless stated otherwise, you can only enter each competition once.

- Please refer to the marketing material for any additional terms and conditions relating to that competition (e.g. if its a competition, check the email for additional terms).

 

Discounts and Promotional Offers

- All discounts are as specified in the marketing material associated with them.

- Offers/discounts/voucher codes cannot be added to an order after you have placed it. Please make sure you have entered any discount codes before you place an order.

- If you successfully add a discount voucher to your order, then alter your order, you may lose your code. i.e. if your amended order no longer qualifies for the discount. Please make sure you double check BEFORE placing your order

- Promotional offers/discount codes cannot be used in conjunction with any other offer unless specified otherwise on the marketing material. If you have multiple discount codes, it is up to you which one you want to use.

- We reserve the right to withdraw any offer at any time, although we will try and avoid this

- We reserve the right to alter the discount or gift at any time. Again we will try and avoid this if we can.

- All discount codes are single use unless we specifically specified.

- If you were given a welcome offer, this is limited to one per customer/household. You must log in or create an account to use this offer. The welcome discount cannot be used on sale items or during certain sale events (e.g. black friday or our christmas and new year sale).

- We reserve the right to prevent certain offers from being used alongside other offers. For example discount codes cannot be used with refer a friend or reward points.

- We reserve the right to cancel any order found to be abusing the terms on this page. i.e. using discount vouchers to get more than intended off the purchase price. Whilst we do everything we can to avoid this, we do reserve this right to protect our business.

- All offers have a specified time frame on them. We cannot accept offer codes after the expiration time - even just a few minutes past.

- Many 3rd party websites (i.e. not found on the Garden Wildlife Direct website or in our marketing materials such as social media and our emails) claim to offer discounts. Only discounts offered through our official marketing materials can be used on our website.

- For promotions requiring a minimum spend, e.g. 'spend over £100 for a free gift', the £100 refers to the amount you actually pay. Not the amount before any other discounts are applied.

- Reward points cannot be used alongside discount codes.

- Any delivery offers (such as 'Free Express') exclude heavy orders and made to order products (e.g. stone bird baths).

- From time to time we run special events where you can get a higher welcome discount by signing up to our emails. These offers are time limited and the codes can no longer be used after the set date.

 

Email Offers

- Offers, gifts and discounts cannot be added to any order after the order has already been placed.

- Please follow the instructions in the email (or landing page if applicable) to get the specified offer.

- Certain offers may require you to take a secondary action to add your item. For example manually add the item via a popup after entering a discount code.

- When we advertise an offer with a specific weight, multiples or bundles are not included unless explicitly stated otherwise. For example if we offer a discount on a 12.55kg bag, the 25kg (2x 12.55kg) bundle is not included unless stated otherwise.

- All of our email offers include the dates and details for the offer. These are final.

- We do our absolute best to make sure that our emails go out with the correct information. If something slips through the net (for example an incorrect price), we will send out a follow up email to correct the price as soon as we can. Unfortunately we cannot honour any mistakes as these would be at the detriment of the business.

- Reward points cannot be used alongside reward points.

 

Refer a Friend

- 100 reward points - equivelant to £5 will be awarded to both the referrer and referee (i.e. you and your friend).

- Your friend must register an account using the email address you sent the referral email to.

- To receive your refer a friend bonus, you must have spent over £30 with us AND your friend must spend over £30 with us after signing up via your referral link.

- Your friend must spend a minimum of £30 in total with us in a single transaction for you and your friend to earn the £5 referral bonus.

- If using a discount code, your order must still be over the £30 threshold (if you use a voucher and this takes your order to under £30, it will not count. The total you pay must be over £30.).

- Once your friend has spent £30, your reward points will be deposited in your account after they have received their order (after they've taken delivery).

- You can apply your discount to a maximum of 50% of your order. e.g. if you have £5 earned through the refer a friend scheme and spend £15 with us, you'll only be able to apply £7.50 worth of points to your order. The other £2.50 can be applied to your next order. As long as you spend over £20, you can use the full amount.

- A bonus will not be awarded for accounts with the same postal address as your own.

- You cannot refer existing customers.

- We reserve the right to take action to recover goods that have been dispatched by us following any abuse of any of our discount/reward schemes and/or to adjust your account with us accordingly.

- Refer a Friend discounts cannot be used in conjunction with any other offer or discount code.

- The below 'Reward Points' terms apply to reward points earned via our refer a friend scheme.

- We reserve the right to refuse or revoke a bonus. For example if a customer is found to have breached these terms in any way or in a way not listed here that we deem inappropriate.

- We reserve the right to withhold, change or withdraw our refer a friend scheme at any time.

- From time to time we run special promotions for referring friends. For example higher than usual rewards. These events are all time limited. Your friends must sign up and place their first order within the time frame specified. If they fulfill the criteria after the event then you will both still a get a bonus, but it will be the standard offer, not the promotional offer. To clarify - the promotional offer does not go off the time the referral was sent to your friend, but the time they fulfilled the criteria.

 

Reward Points

- The reward points scheme started on the 18 July 2018 - no purchases prior to this date will accrue reward points.

- Points earned will expire 1 year after they have been earned - we will send you an email 30 days before to remind you of any impending expiry.

- There is NO cash alternative. The points do not, at any time become equivalent to cash.

- Discounts cannot be redeemed retrospectively after you have made a purchase - please ensure you are logged in to your account in order to redeem your points at the checkout.

- We reserve the right to prevent certain offers and discount codes being used alongside reward points.

- We reserve the right to amend the terms and conditions, including withdrawal of this scheme at any time without notice or recompense.

- We reserve the right to remove items on promotion, in a sale or discounted from the Reward Points scheme.

- Reward points can only be used to cover up to 75% of the total cost of your order.

- Reward points cannot be used alongside discount codes.

 

Bird Food Subscription Service (Regular Ordering Club)

- To enter into the bird food subscription service, you will need to download and complete the form on our website.

- You must subscribe a set number of months to qualify for the discount. Please refer to the bird food subscription page for details.

- By completing the subscription form, you agree that we may use your details to bill your card as stated in the form you send in (in the months you specify), until such time that you instruct us otherwise.

- Postage and packaging charges may apply. To avoid postage charges, we advise buying over £25 or 12.55kg weights.

- Orders will typically be dispatched within 5 working days of the start of the month.

- Any changes to your order for the next month must be made before the end of the current month.

- Prices do go up as well as down due to market conditions and the amount you are billed will vary depending on these conditions.

- The price we charge will be 10% under the price listed on our website at the time of putting your order through each month (as long as you are eligible - see the subscription page for details on getting the 10% discount).

- We make no guarantees that your order will be in stock at the beginning of the month, although we will do what we can to make sure we have plenty of stock available. If we do not have stock available for an item you have ordered, we will contact you to let you know.

- Please refer to the Bird Food Subscription page for further guidance on specific terms such as details of the discount.